We, Business Inc
Registered Address: Geneva Place, Waterfront Drive, PO Box
3469, Road Town, Tortola, British Virgin Islands
Definition of a Complaint
A complaint is an expression of dissatisfaction about any investment services activity provided or withheld by the Company.
Submitting a Complaint
If, after consulting with a member of the Company’s support team, you are unable to obtain a satisfactory response and explanation to your inquiry, we welcome you contact our management team for escalation: [email protected] .
You can also submit a formal complaint to the company’s compliance department. In order to submit your complaint, you should include details and any supporting documentation about the matter using the online form.
For clarification purposes, the Company may not be able to accept your complaint via any other means/channels.
A CIF is required to establish, implement and maintain effective and transparent procedures for the reasonable and prompt handling of complaints or grievances received from retail clients or potential retail clients.
Within five (5) business days from the day your complaint is received, we will send receive written confirmation of the receipt of the complaint, a unique reference number that should be used when contacting the Company or CySEC and an estimated time for receiving a final decision.
In order to ensure that you request is processed as efficiently as possible, you are kindly requested to provide any supporting documents (i.e. emails, chat transcripts, statements or etc.) as soon as possible.
Handling the Complaint
Once we have received your complaint, the Company will research and investigate the claim to the fullest extent possible in order to make a final decision. The final decision will be communicated to you upon completion of our investigation or three (3) months from the date you submitted your complaint, whichever is sooner.
In certain circumstances, a representative of the Company may contact you via phone in order to collect additional information or to clarify certain points. If the Company is unable to provide you a final decision within two (2) months, it will send you a holding letter that updates you on the current status of the investigation and establishes a new deadline for company to a final decision.
The Company shall consider your complaint as closed within three (3) months of the submission date if it is unable to reach you or you fail to provide responses in a timely matter. When we reach an outcome, we will inform you of it together with an explanation of our positions and any remedy measures we intend to take (if applicable).